Software, memory cards and DVDs can only be accepted if still sealed. We may accept returns within the Returns Period that do not fully comply with this requirement, but this will be subject to agreeing a restocking charge to cover the loss that we might reasonably expect to incur in reselling the item(s). if you have opened the box to examine the item you must have done so without damaging or marking the item or packaging). Your product must be complete, including all accessories, in its original box / packaging and in 'as new' condition (e.g. For items which cannot ordinarily be returned by post, we will at your request use our reasonable endeavours to arrange a courier to collect the items the estimated maximum cost of this would be £10 per item (see below in relation to the return of faulty items).Īll returns are subject to the following conditions, except where the items are faulty or incorrectly described on the Web Site. If you exercise your right to cancel your order after the items have been despatched, you will be responsible for returning the items to Silverprint Ltd at your own risk and cost, therefore we strongly recommend you use an insured delivery method, e.g Royal Mail Special Delivery.
All authorised returns must be returned to Silverprint Ltd, Returns Dept, Unit 26 Albany Park, Cabot Lane, Poole BH17 7BX You must, prior to returning any items, contact our Customer Services Department by email complete our Returns Formįailure to contact us in respect of a return or cancellation in line with one of the methods set out above, will result in a delay in processing your refund or the items being returned to you. We offer customers the opportunity to return items up to 28 days after receipt of the Shipment (“the Returns Period”), subject to the terms and conditions in this refund policy. Customers are strongly advised to check suitability and specifications of items before ordering. Silverprint Ltd does not sell items on a trial basis. Subject to the right of consumers to return items for refund under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If you wish to return any items, please read the following Refund Policy and follow the instructions.
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